Erlen | Company & Capabilities
Taking Care of Care Teams worldwide.
Erlen designs, supplies, and services integrated care-technology solutions for professional care environments, covering planning, products, implementation, and service through one coordinated source.
Our focus is to enable dignified care, reduce operational friction for care teams, and provide reliable, audit-ready technology for operators of nursing homes, hospitals, and related healthcare facilities.
care.technology.experts.
Making it easier on you.
Our Vision:
We believe every person deserves dignified, comprehensive care, especially in ageing societies. We aim to contribute actively to a sustainable healthcare system by enabling better care environments through technology.
Our Mission:
Providing valuable, sustainable care is a major challenge. To keep people at the centre, we support care professionals with practical care technology built for everyday realities, reliability, and long-term use.
Products & Solutions
Erlen Portfolio Overview
Care Bath Systems
- Specialist manufacturer focus: ergonomic and safe care bath systems, including height-adjustable care bathtubs and end-to-end care-bathroom concepts.
- Example systems include height-adjustable and rotating solutions designed to support care teams, even in tight spaces.
Sluice-Room Equipment for Hygiene & Reprocessing: Bedpan Washer-Disinfectors and Accessories
- Bedpan washer-disinfectors support safe, efficient cleaning and thermal disinfection, reducing infection risks and improving staff productivity.
- Supporting consumables (e.g., process chemistry) help protect performance and sustain hygiene outcomes.
- Stainless-steel sluice-room furniture, shelving, and ancillary hygiene equipment.
Patient Mobility & Transfers
- Patient lifts, transfer aids, and ceiling-lift solutions to improve safety and mobility in daily care routines.
- Slings and accessories to match different use cases and patient needs.
Planning & Consulting
- End-to-end project support to ensure planning certainty and budget security, from needs assessment to implementation.
- Erlen Academy: technical and application training across product groups.
- CAD planning and 3D visualisation to make layouts and systems tangible for stakeholders early on.
Development & Engineering
- In-house engineering across product families (including care bathtubs, bedpan washers, treatment couches, patient lifts, slings, and weighing solutions).
- Engineering capabilities also include “devices & services” and data-driven concepts where the operational value is clear and measurable.
Care For Some Numbers?
Your Next Steps
1. 30–45 minute partner briefing (target segment, scope, and rollout approach)
2. Pilot location definition and solution scoping (bathroom / mobility / hygiene)
3. Partner enablement roadmap (training, SOPs, spare parts, service model)
(Intermediaries / Authorised Partner Network)
Partner Model for Internationalisation
Partner Roles (clear responsibilities):
- Local Partner / Intermediary: lead generation, account ownership, tender/procurement interface, local relationship management
- Erlen: solution design support, technical enablement, training, escalation support, quality governance
Partner Enablement & Rollout Playbook:
- Partner onboarding: capability assessment, training plan, SOP package, tools and spare-parts concept
- Pilot site: first installation with a joint commissioning approach (partner on site; Erlen support as required)
- Service readiness: certification of partner technicians; defined response times; documentation standards
- Scale to group rollout: repeatable templates for layouts, service intervals, spare-parts stocking, and reporting
Value Proposition for Hospital and Care Groups:
- predictable service quality through standards
- local response capability
- manufacturer-level escalation and governance
- reduced downtime and audit-proof documentation
What we provide to build partner capability:
- Train-the-Trainer & Academy model: technical and application training across product groups; partner technician qualification and structured onboarding.
- Standard Operating Procedures (SOPs): checklists, preventive maintenance schedules, documentation packs, and reporting standards (audit readiness).
- Remote second-level support: technical escalation, troubleshooting, parts identification, and corrective-action guidance.
- Spare-parts concept: initial spare-parts kits, minimum stock guidance, tooling requirements, and service planning to reduce downtime.
- Warranty and case management: structured handling of claims, root-cause analysis, and feedback loops into quality and product improvement.
- Service documentation backbone: audit-capable digital documentation and device-history concepts (as used in our own service operations).
Service tier model (clear for operator groups):
- Level 1 (Local Partner): first response, preventive maintenance, standard repairs
- Level 2 (Partner Service Hub): advanced diagnosis, complex part replacement under defined standards
- Level 3 (Erlen): engineering support, quality cases, approvals, and escalation management
Company History
Taking Care of You Since 1978
1978: Founded as Erlen GmbH (measurement, control, and automation technology).
2000: Expansion into medical and hygiene technology; core customers in hospitals and care facilities.
2008: First in-house medical product, development, production, and sales of the first Erlen bedpan washer-disinfector.
2012: Export expansion into European markets through cooperation with local, market-leading dealers.
2018: Transition to the second generation; expansion of facilities, including production capabilities.
2020: Acquisition of MK Bad & Pflegesysteme; accelerated build-out of the care-technology portfolio.
2023: Positioned as a full-service provider for hygiene and care technology: consulting | development | manufacturing | implementation | service.
2025: Service organisation strengthened with TÜV-certified quality management (EN ISO 13485 & EN ISO 9001) for manufacturer-independent technical service.
2026: International market development as a one-stop shop for operators of care facilities.
Quality, Documentation & Operator Security
Erlen emphasises operational safety through structured service processes and quality management. TÜV certification is part of our quality positioning (EN ISO 13485 and EN ISO 9001).
For service concepts, we work with documented, standardised maintenance approaches and audit-ready reporting.
We Care For Compliance
- Country-specific regulatory requirements: Import, registration, labelling, and operator obligations must be assessed per target market. Erlen contributes structured quality processes and documentation standards as a strong basis.
- Quality Management: TÜV-certified QMS (EN ISO 13485 / EN ISO 9001) supports procurement risk mitigation and service standardisation.
Meet The Entrepreneur
Christian Erlen
Christian Erlen combines owner-operator accountability with a proven track record of steering MedTech and industrial-technology businesses through demanding change and decision-heavy phases.
He has led two family businesses through deep transformations, from product orientation to market orientation, which translates directly into scalable go-to-market and partner-network execution abroad.
His MBA in Technology Management and Strategy (RWTH Aachen and the University of St Gallen) underpins a rigorous, metrics-driven approach to strategy, operations, and commercial governance.
With academic grounding in the social sciences across London and Düsseldorf, he brings a rare mix of analytical clarity and cross-cultural communication that strengthens negotiations, partner enablement, and stakeholder alignment in international markets.